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A HISTORY OF FIRSTS

It all started in 1919, when Conrad Hilton bought his first hotel. Since then, we’ve led the industry with our innovative approach to products, amenities and service. Today, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. Take a look at some of our most important, guest-focused firsts along the way.

1927

Hilton opens its first hotel (the Waco Hilton) with cold running water and air-conditioning in the public rooms.

1947

The Roosevelt Hilton in New York City becomes the first hotel in the world to install televisions in guest rooms.

1948

Hilton becomes the first hotel company to introduce a multi-hotel reservations system, which is the beginning of the modern day reservation system.

1950

Hilton creates its first special amenity for female travelers – a sewing kit and booklet with helpful names and telephone numbers.

1957

Hilton offers its first brand-wide direct-dial telephone service.

1963

Hilton opens its first airport hotel (San Francisco Airport Hilton) and pioneers the airport hotel concept. Business travelers everywhere rejoice.

1973

Hilton develops the first centralized reservation service using computer technology, a breakthrough in customer service.

1987

Hilton introduces its guest loyalty program, Hilton HHonors.

2008

Hilton Vancouver Washington makes history as the first hotel to be both Leadership in Energy and Environmental Design (LEED) and Green Seal certified.

2010

Less than five months after its October 21, 2010 opening at Hilton Short Hills, eforea: spa at Hilton operates in China, Thailand and the United States.