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Hilton Vancouver Metrotown

6083 McKay Avenue, Burnaby, British Columbia, V5H 2W7, Canada TEL: +1-604-438-1200 FAX: +1-604-431-7782

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members



100% non-smoking

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 19
Check-Out Time 12:00 pm
Early Departure Fee C$50.00
Late Check-Out Fee C$99.00
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Canadian Dollar
Accepted Payment Options
  • Air Canada
  • American Express
  • Banamex
  • Bancomer
  • Bankamericard
  • Carte Blanche
  • Choice
  • Diner's Club
  • Discover
  • Air Canada EnRoute
  • Eurocard
  • Interbank
  • JAL
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • MasterCard (Int'l)
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit C$49.00
Maximum Weight 75 lbs
Maximum Size Large
Other Pet Services $49 fee. Pet rooms on floors 4-6 only.
Self parking C$11.00
Parking Lot
Valet parking C$15.00
Valet Parking
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information The clearance of our parkade is 6’6".