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Hilton Santa Clara

4949 Great America Parkway, Santa Clara, California, 95054, USA TEL: +1-408-330-0001 FAX: +1-408-562-6736

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Package Handling Policy

Hilton Santa Clara is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. Please note there is a receiving and storage fee of $10 per package per day. For any additional questions you may have, please contact the Front Desk.



$150 penalty for smoking in rooms.

Family Children

Children 17 years & younger stay free when utilizing existing bedding, sharing same room as parent(s). Certain restrictions may apply.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee $150.00
Late Check-Out Fee $150.00 Fee Based on departure time.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit $50.00
Maximum Weight 75 lbs
Maximum Size Large
Self parking $0.00
Parking Lot
Valet parking Not Available
Secured Not Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information Refer to Levi's Stadium FAQ for game day parking.