It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Charges & Fees
Daily Resort Charge will be added to the room rate and includes: Guest internet access; 2 welcome drinks; 2 daily adult bike rentals for 2 hours; 2 Zephyrhills 16.9oz water daily; 2 beach chairs; 2 daily kids activities; 20% spa discount; 10% gift shop discount; local and toll-free calls.
No smoking permitted in rooms. No smoking permitted in balconies and/or corridors. Resort is 100% non smoking. Resort provides two designated smoking oasis: North Sunrise Terrace and outside main entrance of the Resort.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Early Departure Fee||$199.00 or 100% Full Room Rate plus tax|
|Late Check-Out Fee||$0.00 $75(until 1 PM; 50% of Room Rate until 4 PM; after 4 PM 100% Room Rate +tax|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
Valet Parking Only
|Other Parking Information||Call resort for information. Valet is $39+ Tax|