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Hilton Florence Metropole

Via del Cavallaccio, 36, Florence, 50142, Italy TEL: +39-055-78711 FAX: +39-055-78718020

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.



16 smoking rooms available only on the 6th floor.

Check-in / Check-out
Check-In Time 2:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Late Check-Out Fee 50% upon availability is 50% of the room charge without breakfast
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Euro
Accepted Payment Options
  • American Express
  • Diner's Club
  • Eurocard
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit 30.00 €
Maximum Weight 34 kg
Maximum Size Small
Other Pet Services Guide dogs and small pets are welcome.
Self parking 0.00 €
Free outdoor parking
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Not Available
Other Parking Information Garage free