It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Charges & Fees
This hotel is an All-Inclusive Resort. The rates quoted do not include children charges. When traveling with children 6-12, a rate of 49 USD per night, per child will be added to your account at check-in. Those 13 and over pay adult rates, children under 6 stay and eat free.
Per Mexican law, smoking is allowed in outdoor areas, in which no walls or ceilings limit the space. Beach umbrellas, palm roof or “palapas”, canvas, sliding or retractable roof are not considered ceilings.
Up to two kids 12 years old and under may stay in the same room with their parents/rate per child may apply. Children 13-18 pay the adult rate. Children are not allowed at The Hacienda section
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||$40.00 Applicable to individuals and groups or conventions stated in contracts.|
|Late Check-Out Fee||$70.00 Subject to availability. Must be requested at Front Desk.|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
Valet Only - Garage