It's important to us that Guests are given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. Please note there is an additional hot spring tax of 150JPY per night per person aged 15 years and older. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Early Departure Fee: If a guest checks out prior to the reserved check out date, the hotel will charge an early departure fee.
Charges & Fees
Daily Mandatory Charge of 20% will be added to the room rate during our white season and includes: guest internet; manned Ski Valet service; car parking; access to 24hr fitness ctr, hot spring, kids room; shuttle bus service for local area; local, toll-free and credit card calls (no access fee).
Children under 6 years old can stay free when sharing a bed with parent(s). Charges apply for additional beds, which must be reserved when booking. Children 6 years and over will be charged as adults.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||20|
|Check-Out Time||12:00 pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||Japanese Yen|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||10 kg|
|Other Pet Services||Contact Reception for food, kennel, etc|
500 parking spaces