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Hilton Nairobi

Mama Ngina St, Nairobi, 00100, Kenya TEL: +254-20-2288000 FAX: +254-20-2226477

Hotel Policies

The right information makes your travel plans effective and your stay comfortable. Here you can find details of our Policies on Smoking, Check-In/Check-Out times, Cancellation Policies, Payment, Pets, and Parking. For additional details, please contact the hotel at




All public areas are non-smoking except designated smoking zones located at hotel front entrance and at the Pool solarium. The Tower block contains 17 floors and the Pool level has guest rooms.

Check-in / Check-out
Check-In Time 2:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 0% 50%-100% of room rate charged depending on how early departure is advised
Late Check-Out Fee 0% 50%-100% of room rate charged depending on actual time of late checkout
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • Interbank
  • MasterCard
  • MasterCard (Canada)
  • MasterCard (Int'l)
  • Visa
Service animals allowed Yes
Pets allowed Yes
Self parking $0.00
Valet parking $0.00
upon request
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information Secured parking available 24/7