It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Please note that check-in time begins from 3pm and rooms may not be available until after this time.
Package Handling Policy
The Hilton Boston Back Bay is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. The hotel is able to accept packages up to 60lbs, anything larger will require one to arrange via a delivery service company.
|Weight Class||Receiving fee|
|1-5 lbs||first package complimentary, each additional package is $5|
Hotel is 100% non-smoking including all guest rooms and public areas. This is a Boston ordinance and cannot be modified.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Early Departure Fee||0% Guest will be charged 1 night's room & tax charge for early departure|
|Late Check-Out Fee||0% After 1PM up to 3PM 50% room rate charged. After 3PM is charged at 100%|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Other Parking Information||Height restriction: 6' 6''|