It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
The use of a debit or credit card to check-in, may incur a hold to be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through to your date of check-out. Such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.
Credit Card payments relating to Australian hotels incur a merchant service fee of 1.5% in addition to the total amount payable. Applies to selected rate products, click on rate display for applicable rates.
Children under 18 stay free when sharing with parents and using existing bedding. If an additional bed is required, a maximum of one single additional bed may be added to the King Hilton Relaxation Room or each of our well-appointed Suites. The rollaway bed fee is AUD$75 per night.
Breakfast rates for children
0 – 5 years old: Free
6 – 11 years old: 50%
12 years and over: Full charge. (All ages are inclusive)
Late Check Out
A fee of up to AUD$400 will be applied for smoking in a non-smoking room. Please ask our friendly team for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||Australian Dollars|
|Accepted Payment Options||
|Service animals allowed||Yes|
Run by SecureParking
Per 24 hours
|Other Parking Information||Prices subject to change.|