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El San Juan Resort & Casino, a Hilton Hotel

6063 Isla Verde Avenue, Carolina, 00979, Puerto Rico TEL: +1-787-791-1000 FAX: +1-787-791-6985

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.

Dress Code

For the enjoyment of all our guests, proper attire is required in our Lobby and Restaurants.
During the day, shirts and cover ups are required in the Lobby at all times.
After 7pm, tank tops, shorts or beachwear, for men, are not permitted.
Bare feet are not permitted.

Thank you for helping us maintain the pleasant ambiance for which our resort has become renowned.

Charges & Fees

Daily Resort Charge will be added to room rate and includes: Guest Internet access; unltd local & toll free calls; in-room coffee; lobby live entertainment; 24 hr access to Fitness Center; entry Brava Night Club. This charge is in addition to the rate quoted and is not a government imposed charge.


Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee 100% One night's rate plus tax based on that evenings rate.
Late Check-Out Fee 100% From 1PM - 6PM 50% of previous night's rate plus tax. After 6PM-Full rate.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • Discover
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking $22.30
Garage Parking
Valet parking $27.88
Valet Parking
Secured Available
Covered Available
In/Out Privileges Available