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The Condado Plaza Hilton

999 Ashford AvenueSan Juan00907Puerto Rico TEL: 787-721-1000 FAX: 787-722-7955

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Resort Charge

Daily Resort Charge will be added to the room rate and includes: Guest Internet access; Fitness Center access; Local & toll free calls; Tennis court; In-room Coffee/Tea; ScoutAbout Program; Pool Concierge. This charge is in addition to the rate quoted and is not a government imposed charge.

Smoking

Non-Smoking
Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 21
Check-Out Time 12:00 pm
Early Departure Fee 100% One night room and tax based on the rate for that evening.
Late Check-Out Fee 100% From 1pm-6pm 50% of the previous night room rate + tax. After 6pm Full rate
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • Discover
  • MasterCard
  • MasterCard (Canada)
  • Visa
Pets
Service animals allowed Yes
Pets allowed No
Parking
Self parking $18.19
Valet parking $24.61
Secured Available
Covered Available
In/Out Privileges Available