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Hilton Surfers Paradise Residences

6 Orchid Avenue, Surfers Paradise, Queensland, 4217, Australia TEL: +61-7-56808000 FAX: +61-7-56808001

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members



A fee of up to 250 AUD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Family Children

Children under 18 stay free sharing with parents using existing bedding. If extra bedding is required third person rates apply. Breakfast rates • 0 – 5yrs: Free • 6 – 11yrs: 50% • 12+ yrs: full charge

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 11:00 am
Late Check-Out Fee 50% Per hour
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Australian Dollars
Accepted Payment Options
  • American Express
  • Australian Bankcard
  • China Union Pay
  • Diner's Club
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking AU$15.00
Accessible 24 hours
Valet parking AU$30.00
Secured Available
Covered Available
In/Out Privileges Available