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Hilton Mainz City

Muensterstrasse 11, 55116, Mainz, Germany TEL: +49-6131-2780 FAX: +49-6131-278-2099

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.

Smoking

Available

Family Children

Kids 18 years and under: stay free in room with parents. 10 years and under: complimentary breakfast when sharing a room with parents (over 10 years: full breakfast rate charged)

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 90% of room rate
Late Check-Out Fee 50% approx. Actual charge available upon request
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency Euro
Accepted Payment Options
  • American Express
  • Diner's Club
  • JCB
  • MasterCard
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit 30.00 €
Non-Refundable
Maximum Size Medium
Other Pet Services Pets welcome for an additional charge
Parking
Self parking 20.50 €
or 1.90 € per hour
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Available
Other Parking Information Underground garage with 130 spaces