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Hilton Mainz City

Muensterstrasse 11, 55116, Mainz, Germany TEL: +49-6131-2780 FAX: +49-6131-278-2099

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.


Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 50%
Late Check-Out Fee 50%
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Euro
Accepted Payment Options
  • American Express
  • Diner's Club
  • Eurocard
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit 30.00 €
Maximum Size Medium
Other Pet Services Pets welcome for an additional charge
Self parking 20.50 €
EUR 20.50 overnight
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Available
Other Parking Information Underground garage with 130 spaces

Family Children

Children aged 18 years or under stay free in room with parents or grandparents; Second room for children charged at 50% of first room may not apply for some promotional rates. Children aged 5 years and under eat for free from the breakfast buffet.

Children aged 6-12 years receive a 50% discount off the breakfast price and children aged 13 years and over are charged the full rate.

The Hilton Mainz City hotel offers rooms that sleep two adults and a maximum of one child.