It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Please note that according to the Russian legislation, upon check-in all citizens of Russia are required to provide the Russian passport for every guest staying in a room. For foreign citizens the international passport, visa (if required by migration policy of the country) and the original migration card are required for registration in the hotel.
According to hotel’s policy, guests must present a passport and the credit card used for reservation upon check-in. The guest’s name must match the credit card holder's name. Otherwise, the amount of prepayment will be fully refunded to the credit card used for the booking, and payment for accommodation will be requested from the guest on arrival by another credit card or cash.
100% Non-Smoking. Please ask the Front Desk for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||2:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||Russian Rouble|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||34 kg|
Bed & bowls limited
|Other Pet Services||Refundable 5000,00 RUB cleaning fee|
|Other Parking Information||Parking place is provided upon availability.|