The Hilton London Metropole wants to ensure that our guests are given the appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||50% 10-50 per cent of room rate|
|Late Check-Out Fee||50% 50% of the room rate|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
|Other Parking Information||1 hour £5.00. Weekend rate for 24 hours £25.|