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Hilton London Metropole

225 Edgware Road, London, W2 1JU, United Kingdom TEL: +44-207-402-4141 FAX: 44-207-616-7313

Hotel Policies

The Hilton London Metropole wants to ensure that our guests are given the appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.


Accessibility

Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.

Smoking

Available

Family Children

Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 50% 10-50 per cent of room rate
Late Check-Out Fee 50% 50% of the room rate
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • Diner's Club
  • Duet Card
  • Eurocard
  • JCB
  • Marks and Spencer
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit £35.00
Non-Refundable
Maximum Weight 75 lbs
Maximum Size Medium
Parking
Self parking £35.00
24 hours
Valet parking Not Available
Secured Available
Covered Available
In/Out Privileges Not Available
Other Parking Information 1 hour £5.00. Weekend rate for 24 hours £25.