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Hilton Newcastle Gateshead

Bottle Bank, Newcastle upon Tyne, NE8 2AR, United Kingdom TEL: +44-191-490-9700 FAX: +44-191-490-9800

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members


Accessibility

Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.

Smoking

Non-Smoking
Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee £0.00 As per booking conditions
Late Check-Out Fee £0.00 1-2pm 30gbp, 2-4pm 50gpb, after 4pm full charge applies
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • Diner's Club
  • JAL
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit £35.00
Non-Refundable
Maximum Weight 14 kg
Maximum Size Small
Parking
Self parking £12.00
£20 weekend 2nt stay
Valet parking Not Available
Secured Available
Covered Available
In/Out Privileges Not Available
Other Parking Information Parking for Blue Badge holders complimentary