It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Charges & Fees
This hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has a range of kids amenities available upon request.
We do not have any smoking rooms in the Hilton Vienna Plaza but smokers can book our penthouse floor rooms or suites with balcony in order to smoke outside.
Children aged 10 and under enjoy complimentary breakfast, lunch and dinner when accompanied by a paying adult. Room packages including meals exclude children’s meal charges.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||100%|
|Late Check-Out Fee||50% till 4pm, 100% after|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||30 kg|
|Other Pet Services||max 2 per room. Prohibited in Restaurant|
|Other Parking Information||The hotel provides a covered parking garage.|