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Hilton Vienna Plaza

Schottenring 11, A - 1010, Vienna, Austria TEL: +43-1-313-900 FAX: +43-1-3139022009

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Charges & Fees

This hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has a range of kids amenities available upon request.

Smoking

Non-Smoking

We do not have any smoking rooms in the Hilton Vienna Plaza but smokers can book our penthouse floor rooms or suites with balcony in order to smoke outside.

Family Children

Children aged 10 and under enjoy complimentary breakfast, lunch and dinner when accompanied by a paying adult. Room packages including meals exclude children’s meal charges.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 100%
Late Check-Out Fee 50% till 4pm, 100% after
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency Euro
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • JCB
  • MasterCard
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit 40.00 €
Non-Refundable
Maximum Weight 30 kg
Maximum Size Medium
Other Pet Services max 2 per room. Prohibited in Restaurant
Parking
Self parking 40.00 €
Valet parking Not Available
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information The hotel provides a covered parking garage.