It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Charges & Fees
Daily Resort Charge will be added to the room rate and includes: Internet access; Shuttle to and from South Ponto Beach; beach chairs, towels, umbrellas; 15% off spa treatments; bike rentals; 10% off retail at Surf Ride Adventure Lounge; 10% off Pedego Bike Rentals; local calls.
This facility is 100% non-smoking. A fee of up to 250 USD will be assessed for smoking in a non-smoking room (including e-cigarettes). Please ask the Front Desk for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||$0.00 Front desk must be notified prior to check in to avoid one NT room and tax|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||25 lbs|
Valet Parking -$31