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Hilton Anaheim

777 W Convention Way, Anaheim, California, 92802, USA TEL: +1-714-750-4321 FAX: +1-714-740-4460

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.

To report a lost item, please fill out the Lost and Found form and a member of our team will contact you as soon as possible:

Lost and Found Form

Guest Package Policy

All guest packages shipped to the hotel are received by our FedEx Store located in the lobby. Once the parcel arrives, they will leave a message on your room reservation to have the front desk notify you at check in. There is a processing and holding fee for shipping packages to the hotel. You can refer to the pricing sheet that can be found by clicking the below link. The FedEx Store is open Monday – Friday 7am - 7pm, and Saturday – Sunday 7am – 5pm. If you have any questions regarding packages with FedEx, you may contact them directly at 714-750-4248 or USA5624@FEDEX.COM.

Shipping Instructions and Rates (PDF)

Firearms Policy

It is illegal to carry a firearm, deadly weapon, or dangerous ordnance anywhere on the premises. Unless otherwise authorized by law, no person shall knowingly posses, have under the person's control, convey, or attempt to convey a deadly weapon or dangerous ordnance onto these premises.

Do Not Disturb Policy

We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

Face Coverings Are Now Required

In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.



100% non-smoking. A fee of up to $150 USD will be assessed for smoking in a non-smoking room. Please ask the front desk for locations of designated outdoor smoking areas.

Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 0
Check-Out Time 12:00 pm
Early Departure Fee $50.00 One night full rate +tax. If reservation pre-paid, full stay non-refundable
Late Check-Out Fee $50.00 Until 2PM +$50; Until 4PM +$75. After 5PM, Full night stay + tax.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • Air Canada
  • American Express
  • Banamex
  • Bancomer
  • Bankamericard
  • Carte Blanche
  • China Union Pay
  • Choice
  • Diner's Club
  • Discover
  • Air Canada EnRoute
  • Interbank
  • JAL
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking $24.00
Garage Parking
Valet parking $35.00
Valet Parking
Secured Available
Covered Available
In/Out Privileges Available
Other Parking Information Garage is located behind the hotel, Height 6 ft 8"