It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Package Handling Policy
Hilton San Jose is happy to receive packages for registered guests and/or scheduled groups and events booked via our sales department. There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
This hotel is 100% non-smoking.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||$50.00|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||50 lbs|
|Other Parking Information||$50 parking fee for oversized vehicles.|