Hilton Santa Cruz/Scotts Valley
6001 La Madrona Drive, Santa Cruz, California, 95060, USA TEL: +1-831-440-1000 FAX: +1-831-440-1111 Email usHotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful team members.
Smoking
Non-SmokingA fee of up to $250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.
| Check-in / Check-out | |
|---|---|
| Check-In Time | 4:00 pm |
| Minimum Age to Register | 21 |
| Check-Out Time | 12:00 pm |
| Early Departure Fee | 100% |
| Late Check-Out Fee | 50% Subject to 50% of daily rate and based on availability |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | US Dollar |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | Yes |
| Pets allowed | Yes |
| Deposit |
$100.00
Non-Refundable |
| Maximum Weight | 50 lbs |
| Maximum Size | Large |
| Other Pet Services | Dogs only. $100 charge per stay. |
| Parking | |
|---|---|
| Self parking |
$0.00
$10 effective 3/1/20 |
| Valet parking |
Not Available
|
| Secured | Not Available |
| Covered | Not Available |
| In/Out Privileges |
Available
|
| Other Parking Information | Parking will increase to $10/ night effective 3/1 |
