Hotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Consumption Tax and VAT Relief
Effective January 1, 2021, a 19% VAT will apply for Colombian residents. Foreign nationals may be exempt subject to verification at check-in. The amount will be charged at the hotel and is not reflected in the room rate. Conditions apply
Smoking
Non-Smoking| Check-in / Check-out | |
|---|---|
| Check-In Time | 3:00 pm |
| Minimum Age to Register | 18 |
| Check-Out Time | 12:00 pm |
| Early Departure Fee | 145% Early departure fee will be one night plus taxes |
| Late Check-Out Fee | 50% Late check out will be half of the daily rate paid by the guest until 6pm |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | US Dollar |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | No |
| Pets allowed | Yes |
| Deposit |
$50.00
Non-Refundable |
| Maximum Weight | 27 kg |
| Maximum Size | Medium |
| Parking | |
|---|---|
| Self parking |
$0.00
|
| Valet parking |
$0.00
|
| Secured | Available |
| Covered | Available |
| In/Out Privileges |
Not Available
|
| Other Parking Information | Parking is complimentary for in-house Guests |
