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Hilton Cartagena Hotel

Avenida Almirante Brion, El Laguito, Cartagena, Colombia TEL: +57-5-6948000 FAX: +57-5-6653731

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as check-in/check-out times, cancellations, payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.

Charges & Fees

Please be advised that per Colombia’s regulations, a 19% VAT applies. Tourists with Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11, TP12 are exempt. This amount will be charged at the hotel and is not reflected in rate. Actual tax rates may vary; the prevailing rate at the time of stay will be assessed.

Smoking

Non-Smoking

Family Children

Max two children in the same room with parents without charge

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 100% 100% of contracted rate
Late Check-Out Fee 0% 50% from 12:00 to 15:00 - 70% from 15:00 to 18:00 and 100% after 18:00
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • MasterCard
  • MasterCard (Canada)
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit $50.00
Non-Refundable
Maximum Weight 34 kg
Maximum Size Large
Other Pet Services Non refundable $50 USD pet fee required
Parking
Self parking $0.00
Free
Valet parking Not Available
Secured Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information Parking Lot with a capacity for 94 vehicles.