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Hilton Cartagena Hotel

Avenida Almirante Brion, El Laguito, Cartagena, Colombia TEL: +57-5-6948000 FAX: +57-5-6653731

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as check-in/check-out times, cancellations, payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.

Consumption Tax and VAT Relief

Due to the unprecedented impact of COVID-19 in the tourism industry, the Government of Colombia has exceptionally approved decree 789, through which sales tax/VAT is excluded on all hotel and tourism services in the country until December 31st 2020.

Smoking

Non-Smoking

Family Children

Max two children in the same room with parents without charge

Check-in / Check-out
Check-In Time	3:00 pm
Minimum Age to Register	18
Check-Out Time	12:00 pm
Early Departure Fee	100% 100% of contracted rate
Late Check-Out Fee	0% 50% from 12:00 to 15:00 - 70% from 15:00 to 18:00 and 100% after 18:00

Cancellations
Cancellation Policy	Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Payment
Hotel Currency	US Dollar
Accepted Payment Options	American Express Diner's Club MasterCard MasterCard (Canada) Visa

Pets
Service animals allowed	Yes
Pets allowed	Yes
Deposit	$50.00 Non-Refundable
Maximum Weight	75 lbs
Maximum Size	Large
Other Pet Services	Non refundable $50 USD pet fee required

Parking
Self parking	$0.00 Free
Valet parking	Not Available
Secured	Available
Covered	Not Available
In/Out Privileges	Not Available
Other Parking Information	Parking Lot with a capacity for 94 vehicles.

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Hilton Honors Worldwide

Hilton Cartagena Hotel

Hotel Policies

Consumption Tax and VAT Relief

Smoking

Family Children

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