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Hilton Prague

Pobrežní 311/1, Prague, 186 00, Czech Republic TEL: +420-2-2484-1111 FAX: +420-2-2484-2378

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. Please note: Card used for pre-payment should be physically present at the time of check-in by the cardholder. Otherwise, the hotel has the right to refund the deposit on the original credit card and request a new payment by another credit card or cash directly on the spot. For additional details, please contact the hotel and speak to one of our helpful Team Members. If you are booking a room at a non-refundable rate, you will be ask to pay via a link sent out by our Reservations Department.

Family Policy

Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking. A second room for children aged 18 or younger is charged at 50% of the rate of the first room.

All children aged 10 years or younger are entitled to complimentary breakfast, lunch and dinner in at least one hotel operated restaurant, as designated by the hotel, when accompanied by paying adults currently staying in the hotel. Children are able to choose from the Children's menu or will be served children's portions; this also includes non-alcoholic beverages during the meal. These offers do not apply to room service.

Complimentary access to the hotel's swimming pool for children accompanied by adult is subject to availability. Please check at time of booking.

Pet Policy

Only one pet is allowed per room. It is forbidden to leave your pet alone in the room (or without surveillance), the hotel reserves the right to enter the room should there be noise disturbances caused by an unattended pet.



Family Children

Children aged 10 and under eat for free from the children's menu in the hotel restaurant. Children have free access to the pool. Room packages incl. meals exclude children’s meal charges.

Check-in / Check-out
Check-In Time 2:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 0.00 Kč Subject to charge (BUT) depends on the rate or dates of your reservation.
Late Check-Out Fee 0.00 Kč Till 3PM 500 CZK (20EUR), from 3-6PM 50% of daily rate
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Czech Koruna
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • Eurocard
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit 800.00 Kč
Maximum Weight 30 kg
Maximum Size Medium
Other Pet Services Bowl,pillow,cage for cat, dog & cat food
Self parking 750.00 Kč
Charge in CZK
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Not Available
Other Parking Information Covered onsite car park with 340 spaces