It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. Please note: Card used for pre-payment should be physically present at the time of check-in by the cardholder. Otherwise, the hotel has the right to refund the deposit on the original credit card and request a new payment by another credit card or cash directly on the spot. For additional details, please contact the hotel and speak to one of our helpful Team Members. If you are booking a room at a non-refundable rate, you will be ask to pay via a link sent out by our Reservations Department.
Stays for up to two children aged 18 years and younger are complimentary when sharing a room with an adult. Some hotels charge a supplement for families, please check at time of booking. A second room for children aged 18 or younger is charged at 50% of the rate of the first room.
All children aged 10 years or younger are entitled to complimentary breakfast, lunch and dinner in at least one hotel operated restaurant, as designated by the hotel, when accompanied by paying adults currently staying in the hotel. Children are able to choose from the Children's menu or will be served children's portions; this also includes non-alcoholic beverages during the meal. These offers do not apply to room service.
Complimentary access to the hotel's swimming pool for children accompanied by adult is subject to availability. Please check at time of booking.
Children aged 10 and under eat for free from the children's menu in the hotel restaurant. Children have free access to the pool. Room packages incl. meals exclude children’s meal charges.
|Check-in / Check-out|
|Check-In Time||2:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||0% Subject to charge (BUT) depends on the rate or dates of your reservation.|
|Late Check-Out Fee||0% Till 3PM 1.250 CZK (50 EUR) and from 3-6PM 2.500 CZK (100 EUR)|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||Czech Koruna|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||30 kg|
|Other Pet Services||Small pets are welcome in the hotel.|
750 per day
|Other Parking Information||CZK 65 per hour, CZK 750 per 24 hours|