It's important to us that you are given appropriate information to make your stay as comfortable as possible. Here you can find details of our hotel policies on items such as check-in/check-out times, cancellations, payment, and much more. For more information, please contact us.
Face Coverings Are Now Required
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
Breakfast charges for children aged 7-13 years: 11 EUR; adult prices apply for children 14 and above: 22 EUR. Room packages including meals exclude children’s meal charges.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Early Departure Fee||50% $50 USD.|
|Late Check-Out Fee||75% 1pm: $35, 2pm: $50, 3pm: $75 USD or after 3pm: Full Day Fee|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Other Parking Information||Hourly/daily pricing for visiting guests vary.|
Credit and Cash
For check-in, a credit card is required. When a card is unavailable, guests must provide a $50 per night refundable cash deposit.
For an additional $70 (7am-9am) or $35 (9am-12pm), guests may enter their rooms before noon on a first-come, first-served basis, depending on availability.
Packages are accepted for registered guests only for arrivals within 10 days and held up to 30 days after guest departure. A charge of $5.00 per package up to 10 packages, and $10 per package for any additional packages will be added to guest bill.
Only food and beverages purchased from the hotel may be consumed in public and pool areas.
- There will be an early arrival fee of $70 for guest arriving between 7 am – 9 am
- There will be an early arrival fee of $35 for guest arriving between 9 am – 12 pm
- The early arrival fee for Gold & Diamond members will be $35 from 7 am – 9 am