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Hilton Guatemala City

Km. 9.5 CA-1 East Vista Real Complex, Guatemala City, 01015, Guatemala TEL: +502-242-70000

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Smoking

Non-Smoking
Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 1:00 pm
Early Departure Fee 30% Has a penalty of US$30.00 per person per day
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Diner's Club
  • MasterCard
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit $40.00
Non-Refundable
Maximum Weight 22 lbs
Maximum Size Medium
Parking
Self parking $0.00
Complimentary
Valet parking $10.00
Secured Available
Covered Not Available
In/Out Privileges Not Available