It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
TAT ID: W69529184-02 (Lagoon)
Face Coverings Are Now Required
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
Charges & Fees
Daily Resort Charge will be added to the room rate and includes: Internet access; DVD/game use; cultural activities; exercise classes; 2, 16oz water bottles per day; 20% off adventure sail; 5% rental car; 10% off beach activities/services; 10% off kayak & aqua bike; 10% stand-up paddle board rental.
A fee of up to 200 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||10:00 am|
|Early Departure Fee||$100.00 Early Departure incurs a $100 fee.|
|Late Check-Out Fee||$125.00 $125 from 10am – 3pm and a full night stay for after 3pm when available.|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Other Parking Information||Valet Parking/Night|