Ocean Tower by Hilton Grand Vacations
69-425 Waikoloa Beach Drive - Ocean Tower, Waikoloa, Hawaii, 96738, USA TEL: +1-808-886-5900 FAX: +1-808-886-5910 Email usHotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Face Coverings Are Now Required
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
Charges & Fees
Daily Resort Charge includes: WiFi access; hula, lei making & ukulele lesson; unlim. PS3 movies/games; 20% off Lagoon toy rental; 4x8 keepsake photo; Kid pool activities/scavenger hunt; daily fitness/yoga class; local/toll-free calls.
Smoking
Non-SmokingA fee of up to 250 USD will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.
| Check-in / Check-out | |
|---|---|
| Check-In Time | 4:00 pm |
| Minimum Age to Register | 18 |
| Check-Out Time | 10:00 am |
| Early Departure Fee | $100.00 Early Departure incurs a $100 fee. |
| Late Check-Out Fee | $125.00 from 10am – 3pm and a full night stay for after 3pm when available |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | US Dollar |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | Yes |
| Pets allowed | No |
| Parking | |
|---|---|
| Self parking |
$33.00
Parking Lot |
| Valet parking |
$39.00
|
| Secured | Not Available |
| Covered | Not Available |
| In/Out Privileges |
Available
|
| Other Parking Information | ADA parking in valet at self rate w/ADA placard |
