Hilton Florence Metropole
Via del Cavallaccio, 36, Florence, 50142, Italy TEL: +39-055-78711 FAX: +39-055-78718020 Email usHotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Charges & Fees
Starting from 1 January 2020, the City Tax rate will be 4.90 EUR per night/per person.
Smoking
Available16 smoking rooms available only on the 6th floor.
Family Children
Room packages including meals exclude children’s meal charges.
| Check-in / Check-out | |
|---|---|
| Check-In Time | 2:00 pm |
| Minimum Age to Register | 18 |
| Check-Out Time | 12:00 pm |
| Late Check-Out Fee | 50% upon availability is 50% of the room charge without breakfast |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | Euro |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | Yes |
| Pets allowed | Yes |
| Deposit |
30.00 €
Non-Refundable |
| Maximum Weight | 34 kg |
| Maximum Size | Small |
| Other Pet Services | Guide dogs and small pets are welcome |
| Parking | |
|---|---|
| Self parking |
10.00 €
per day |
| Valet parking |
Not Available
|
| Secured | Not Available |
| Covered | Available |
| In/Out Privileges |
Not Available
|
| Other Parking Information | Indoor and outdoor parking available at €10/day |
