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Hilton Lake Como

Via Borgo Vico 241, Como, 22100, Italy TEL: +39-031-3382611 FAX: +39-031-3382603

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

ID Policy

A valid document is required by law to check in at the hotel.

Charges & Fees

This hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has a range of kids amenities available upon request.

Smoking

Non-Smoking

Family Children

Maximum room occupancy is subject to safety regulations. Room packages including meals exclude children’s meal charges.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 100% 100% of one night accommodation. It may change based on rate plan booked.
Late Check-Out Fee 50% 50% up to 6PM 100% thereafter
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency Euro
Accepted Payment Options
  • American Express
  • China Union Pay
  • Diner's Club
  • Discover
  • JCB
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit 50.00 €
Non-Refundable
Maximum Weight 15 kg
Maximum Size Medium
Other Pet Services Pets allowed, contact us for more info.
Parking
Self parking 26.00 €
daily
Valet parking Not Available
Secured Not Available
Covered Available
In/Out Privileges Not Available
Other Parking Information Electric charging stations available for guests.