It's important to us that Guests are given appropriate information to make their stay as comfortable as possible. Here you can find details on Hotel Policies such as check-in/check-out times, cancellations and payment.
Our hotel experiences two seasons: White and Green.
During our White Season, a 21% service charge per room per night from December 1, 2018 until April 7, 2019 covers charges of local, toll-free and credit card calls (no access fee), WiFi access in guest room and public spaces, manned Ski Valet service, car parking, access to 24-hour fitness center and hot spring, kids room, and "Upper Village Gondola" and "Village Express," and shuttle bus service for local area. Sapporo/Shin Chitose Airport shuttle service is available (chargeable).
During our Green Season, a 13% service charge is assessed and includes guest internet in public areas, car parking, access to the 24-hour fitness center, hot spring, kids room, and "Upper Village Gondola" and "Village Express," and shuttle bus service for the local area. Sapporo/Shin Chitose Airport shuttle service is available for a fee.
Additional Payment Options
The Ginren Card is accepted at the Hilton Niseko Village hotel.
Hot Spring Tax
Please be advised there is an additional hot spring tax of 150JPY per night per person ages 15 years and older. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Early Departure Policy
Please note if a guest checks out prior to the reserved check-out date, the hotel will charge an early departure fee.
Children under 6 years old can stay free when sharing a bed with parent(s). Charges apply for additional beds, which must be reserved when booking. Children 6 years and over will be charged as adults.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||20|
|Check-Out Time||12:00 pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||Japanese Yen|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||10 kg|
|Other Pet Services||Contact Reception for food, kennel, etc|
500 parking spaces