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Hilton Sydney

488 George Street, Sydney, New South Wales, 2000, Australia TEL: +61-2-9266-2000 FAX: +61-2-9265-6065

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Payment Policy

The use of a debit or credit card to check-in, may incur a hold to be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through to your date of check-out. Such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Credit Card payments relating to Australian hotels incur a merchant service fee of 1.5% in addition to the total amount payable. Applies to selected rate products, click on rate display for applicable rates.


One child under 18 can stay free when sharing with parents and using existing bedding in our Guest Room, Guest Room Plus, Deluxe Room, Deluxe Room Plus and Executive Rooms. If an additional bed is required, a maximum of one single rollaway may be added to these rooms. The rollaway bed fee is AUD$75 per night, please contact the hotel directly to confirm your requirements.

Each of our well-appointed Suites can accommodate up to 2 adults and 2 children. If an additional bed is required, a rollaway may be added to these rooms. The rollaway bed fee is AUD$75 per night, please contact the hotel directly to confirm your requirements.

Breakfast rates for children
0 – 5 years old: Free
6 – 11 years old: 50%
12 years and over: Full charge. (All ages are inclusive)

Late Check Out

Charges apply



A fee of up to AUD$400 will be applied for smoking in a non-smoking room. Please ask our friendly team for locations of designated outdoor smoking areas.

Family Children

Children under 18 years stay free when sharing with adult and using existing bedding. Max one additional bed in some rooms AUD$75 per night. Breakfast 50% off 6-11 years. 0-5 years free.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 11:00 am
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency Australian Dollars
Accepted Payment Options
  • American Express
  • Australian Bankcard
  • Bankamericard
  • China Union Pay
  • Diner's Club
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking AU$58.50
Per 24 hours
Valet parking AU$83.00
Per 24 hours
Secured Available
Covered Available
In/Out Privileges Not Available
Other Parking Information Prices subject to change.