It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Times Square NYC Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Charges & Fees
Daily Mandatory Urban Destination Charge will be added to the room rate and includes: Premium guest internet access (3 devices); daily $20 beverage credit in Pinnacle Bar; daily $10 food credit in the Coffee Kiosk or lunch/dinner in the Restaurant Above; local and domestic long distance calls.
100% non-smoking/non-vaping hotel. A fee of up to 500 USD will be assessed for smoking. Please ask the Front Desk for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||21|
|Check-Out Time||12:00 pm|
|Early Departure Fee||$150.00 Early departure fee is $150.|
|Late Check-Out Fee||$350.00 Based on availability. Fee is 1/2 day rate noon-3PM,full day rate after 3PM|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||US Dollar|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
150 W38th/until 10pm
|Other Parking Information||Valet closed until further notice/self-park only|