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Hilton Cleveland Downtown

100 Lakeside Avenue East, Cleveland, Ohio, 44114, USA TEL: +1-216-413-5000 FAX: +1-216-413-5001

Hotel Policies

It's important to us that you are given appropriate information to make your stay as comfortable as possible. Here are the details of our Hotel Policies on items such as check-in/check-out times, cancellation, payment, and much more. For additional details, please contact one of our helpful team members.

Additional Policies

It is illegal to carry a firearm, deadly weapon, or dangerous ordnance anywhere on these premises. Unless otherwise authorized by law, no person shall knowingly possess, have under the person's control, convey, or attempt to convey a deadly weapon or dangerous ordnance onto these premises. - Posted pursuant to the Ohio Revised Code.

Do Not Disturb
We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

Oversize Restrictions
Oversize restrictions apply for valet parking. Reasonable accommodations may be made for self-parking.

Package Handling
Package handling fee of $10 per 10 pounds will apply.

Handicap vehicles with modifications to operation unfortunately cannot valet. Please self-park in the handicap accessible garage across the street and access the hotel via tunnel.

Face Coverings Are Now Required

In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.


Check-in / Check-out
Check-In Time 4:00 pm
Minimum Age to Register 18
Check-Out Time 11:00 am
Early Departure Fee $75.00 Guests have until 6pm day prior to arrival to modify departure date
Late Check-Out Fee $25.00 per hour after 11am. No charge for Honors guests. Contact Guest Services.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Carte Blanche
  • China Union Pay
  • Diner's Club
  • Discover
  • JAL
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking $30.00
Valet parking $39.00
Secured Not Available
Covered Available
In/Out Privileges Available
Other Parking Information Located at 1141 West 3rd St, Cleveland, OH 44114.