Hilton Vilamoura As Cascatas Golf Resort & Spa
Rua da Torre d Agua Lote 4.11.1B, Vilamoura, 8125615, Portugal TEL: +351-289-304000 FAX: +351-289-304005 Email usHotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Hotel's official electronic complaints book
Submit a complaint to this hotel's official electronic complaints book
www.livroreclamacoes.pt/inicio
Credit Card Policy
The credit/debit card given for the reservation guarantee will have to be the same used at check-in.
Pet Policy
Please note that we do not allow pets in indoor restaurants, indoor bars, and pool areas.
Contact us at reservations.vilamoura@hilton.com for more information.
Special charges may be applied.
Charges & Fees
As of July, this hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has kids amenities available upon request.
Smoking
AvailableSmoking only available in outside areas.
Family Children
Children aged 5 and under eat free, children aged 6-11 enjoy a 50% discount from the children's menu. Room packages including meals exclude children’s meal charges.
| Check-in / Check-out | |
|---|---|
| Check-In Time | 3:00 pm |
| Minimum Age to Register | 18 |
| Check-Out Time | 12:00 pm |
| Early Departure Fee | 0% |
| Late Check-Out Fee | 50% Please inform front desk late check out will be needed. 50% charge of rate |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | Euro |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | Yes |
| Pets allowed | Yes |
| Deposit |
45.00 €
Non-Refundable |
| Maximum Weight | 34 kg |
| Maximum Size | Large |
| Other Pet Services | Not allowed at indoor dining & pool area |
| Parking | |
|---|---|
| Self parking |
0.00 €
|
| Valet parking |
0.00 €
Free |
| Secured | Available |
| Covered | Available |
| In/Out Privileges |
Available
|
| Other Parking Information | Valet Parking |
