The Condado Plaza Hilton
999 Ashford Avenue, San Juan, 00907, Puerto Rico TEL: +1-787-721-1000 Email usHotel Policies
It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Face Coverings Are Now Required
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
Charges & Fees
Daily Resort Charge will be added to the room rate and includes: Guest Internet access; beach chairs & umbrellas; 10% off food at Café Caribe; Puerto Rican specialty coffee; use of pool toys and floats; 4 bottled waters daily; local and toll-free calls.
Smoking
Non-Smoking| Check-in / Check-out | |
|---|---|
| Check-In Time | 4:00 pm |
| Minimum Age to Register | 21 |
| Check-Out Time | 12:00 pm |
| Early Departure Fee | 100% One night room and tax based on the rate for that evening. |
| Late Check-Out Fee | 100% From 1pm-6pm 50% of the previous night room rate + tax. After 6pm Full rate |
| Cancellations | |
|---|---|
| Cancellation Policy | Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online. |
| Payment | |
|---|---|
| Hotel Currency | US Dollar |
| Accepted Payment Options |
|
| Pets | |
|---|---|
| Service animals allowed | Yes |
| Pets allowed | No |
| Parking | |
|---|---|
| Self parking |
$22.30
Garage Parking |
| Valet parking |
$25.00
|
| Secured | Available |
| Covered | Available |
| In/Out Privileges |
Available
|
