It's important to us that Guests are given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Please note: Card used for pre-payment should be physically present at the time of check-in by the cardholder. Check-in is at 2:00 pm, but early check-in is available before 9:00 am for 1 night's cancellation fee or 9:00 am - 2:00 pm for 50% of the daily rate.
Charges & Fees
Payment should be made in UAH using the exchange rate of National Bank of Ukraine valid on the date of your stay. The Credit Card used for pre-payment should be physically present at the time of check-in by the cardholder.
Smoking Rooms are available; a fine of 150 Euro is applied for smoking in Non-Smoking Rooms.
|Check-in / Check-out|
|Check-In Time||2:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Late Check-Out Fee||0% 12pm-6pm, 50% from daily rate; after 6pm, 1 night cancellation fee|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||34 kg|
|Other Pet Services||Refundable 120 Euro cleaning fee|