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Hilton Birmingham Metropole

The NEC Birmingham, Pendigo Way, Birmingham, B40 1PP, United Kingdom TEL: +44-121-780-4242 FAX: +44-121-780-3923

Hotel Policies

It's important to us that each guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as check-in/check-out times, cancellations, payment and much more. For additional details, please contact the hotel and speak to one of our helpful team members.

Additional Policies

Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all guests. Please see the hotel's Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details. 

Executive Lounge Access
Please note that children under 18 are not permitted to enter the Executive Lounge in between 6pm and 8pm. 

LivingWell Policies
Our Pool Supervision Policy requires one adult per two children in the pool at any one time and over 16 years old in the gym. All children under 16 years old must be supervised at all times by an adult over the age of 18.

Persons under the influence of alcohol and/or drugs are prohibited from using the Health Club facilities where a zero tolerance approach is taken" above the pool supervision policy.

Car Parking
Please note additional charges are applicable for residents arriving before 1pm on day of check-in and/or leaving after 1pm on day of check-out.

Charges & Fees

As of July, this hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has kids amenities available upon request.



Family Children

Room packages including meals exclude children’s meal charges.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee £0.00 Full charge if accom not re-sold
Late Check-Out Fee £0.00 50% of rate if checkout after 5pm
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • Diner's Club
  • Duet Card
  • Eurocard
  • JCB
  • Marks and Spencer
  • MasterCard
  • MasterCard (Canada)
  • Maestro / Switch
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit £30.00
Maximum Weight 75 lbs
Maximum Size Large
Other Pet Services Fee per pet, per night (max 2 pets/room)
Self parking £12.00
See Amenities & Serv
Valet parking Not Available
Secured Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information