It's important to us that each guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as check-in/check-out times, cancellations, payment and much more. For additional details, please contact the hotel and speak to one of our helpful team members.
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all guests. Please see the hotel's Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Executive Lounge Access
Please note that children under 18 are not permitted to enter the Executive Lounge in between 6pm and 8pm.
Our Pool Supervision Policy requires one adult per two children in the pool at any one time and over 16 years old in the gym. All children under 16 years old must be supervised at all times by an adult over the age of 18.
Persons under the influence of alcohol and/or drugs are prohibited from using the Health Club facilities where a zero tolerance approach is taken" above the pool supervision policy.
Please note additional charges are applicable for residents arriving before 1pm on day of check-in and/or leaving after 1pm on day of check-out.
Charges & Fees
As of July, this hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has kids amenities available upon request.
Room packages including meals exclude children’s meal charges.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||£0.00 Full charge if accom not re-sold|
|Late Check-Out Fee||£0.00 50% of rate if checkout after 5pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
|Other Pet Services||Fee per pet, per night (max 2 pets/room)|
See Amenities & Serv
|Other Parking Information||https://www.bhmparking.co.uk/|