It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Family & Children
Children aged 5 years and under will eat for free from the kids menu when dining with paying adult residents. Kids aged between 6 and 12 can eat from the special children’s menu for £10.00.
All kids above 12 years can choose if they want the special children’s menu for £10.00 or the regular All Day Dining Menu at full adult price. Excludes room service.
There is a non-refundable charge of £30 per stay for pets. Please book your pet's stay with our reservation team at least 24 hours before arrival. We do welcome pets, however please be aware that they are not allowed in food service areas with the exception of The Metropole Bar terrace. If you require any further information, please contact the hotel directly.
Charges & Fees
This hotel offers a bespoke Family Experience for travellers below the age of 12. Children enjoy a Kids Welcome and a dedicated Kids Breakfast experience. Enjoy your family meals by selecting dishes from the Kids Menu. The hotel has a range of kids amenities available upon request.
Smoking rooms are located on the mezzanine floor.
Kids up to 12 years will eat free from the “LITTLE EXPLORERS" menu when accompanied by an adult dining in the Metropole Bar. Adult must order a min of one main course. Max of two children per ordering
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Early Departure Fee||0% Fees apply depending on booking conditions|
|Late Check-Out Fee||0% 50% room rate until 6 pm, 100% room rate after 6 pm.|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
|Other Pet Services||No pets in food area. More info at hotel|
daily; limited space
|Other Parking Information||Car park in St Margarets Place, BN1 2FD (Max 1.8m)|