It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Family & Children
Children aged 5 years and under will eat for free from the kids menu when dining with paying adult residents. Kids aged between 6 and 12 can eat from the special children’s menu for £10.00.
All kids above 12 years can choose if they want the special children’s menu for £10.00 or the regular All Day Dining Menu at full adult price. Excludes room service.
Children under the age of 16 must be accompanied by a parent or guardian in the water when using wet leisure facilities. An adult guest (18 +) will be able to supervise a maximum of 2 children under the age of 16 at any one time.
The maximum bathing load is 20 people at any one time. If the hotel occupancy is high, the maximum period allowed on poolside at one time is one hour; they will be notified on entry to pool.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||11:00 am|
|Early Departure Fee||£0.00 As per cancellation terms of booking|
|Late Check-Out Fee||£10.00 £10 per hour|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||34 kg|
|Other Parking Information||Parking Lot|