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Hilton London Canary Wharf

South Quay, Marsh Wall, London, E14 9SH, United Kingdom TEL: +44-203-002-2300 FAX: +44-203-002-2350

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.


Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.


Additional Policies

Please note that ID is required at check-in. Guests under 18 are unable to check in alone, and must be accompanied by an adult.

If a credit/debit card was used for booking, you must check in at the hotel with the credit/debit card that guaranteed the booking or was used for prepayment. The card must be valid at the time of your stay.

Executive Lounge
The Executive Lounge is available for adults and children of 16 years and over only, with the exception of our Executive Lounge family hours when all ages are welcome: Friday & Saturday between 5pm - 6pm.

Charges & Fees

Executive Lounge family policy: children under the age of 12 are only permitted to use the Executive Lounge during the hours of 5 pm and 6 pm on Friday and Saturday evenings. Outside of these timings, the Lounge is restricted to adults and accompanied children aged 12 and over.



Family Children

Children must be accompanied by a fully paying adult in any Hilton Food and Beverage outlet based on the hotel premises only. Please visit our family page for the policy regarding our children menus.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee £0.00 Up to 24hrs notice: no-charge, thereafter full overnight accom rate applied
Late Check-Out Fee £20.00 per hour up to 6.00pm after 6.00pm full overnight rate.
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • JCB
  • MasterCard
  • Visa
Service animals allowed Yes
Pets allowed Yes
Deposit £45.00
Maximum Weight 75 lbs
Other Pet Services Please advise Reception in advance
Self parking £20.00
per day (limited)
Valet parking Not Available
Secured Not Available
Covered Not Available
In/Out Privileges Not Available
Other Parking Information with 25 spaces, cannot be pre booked