The Hilton London Metropole wants to ensure that our guests are given the appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
If you use a debit/credit card for your booking, you must arrive at the hotel with the debit/credit card that guaranteed the booking or was used for prepayment. The card must be valid at the time of your stay.
Our rooms are 100% non-smoking.
Stays for up to 2 children 18 years and younger are free when sharing room with an adult. Children 5 years and under eat and drink free when accompanied by paying adult in any F&B outlet.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||50% Until 12 pm and full rate after 12 pm|
|Late Check-Out Fee||50% Until 6 pm and full rate after 6 pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||75 lbs|
|Other Parking Information||1 hour £5.00. Weekend rate for 24 hours £25.|