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Hilton London Syon Park

Park Road, Isleworth, TW8 8JF, United Kingdom TEL: +44-207-8707777 FAX: +44-207-8707787

Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members


Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack (PDF) and Disability Access and Service Provision Statement for further details.

Family & Children

Children aged 5 years and under will eat for free from the kids menu when dining with paying adult residents. Kids aged between 6 and 12 can eat from the special children’s menu for £10.00.

All kids above 12 years can choose if they want the special children’s menu for £10.00 or the regular All Day Dining Menu at full adult price. Excludes room service.

If staying with a guest aged 16+ and requiring an extra bed, there is a £25 supplement.

Additional Policies

Debit/Credit Card
If you use a debit/credit card for your booking, when you arrive to the hotel the debit/credit card that guaranteed the booking or was used for prepayment must be presented. The card must also be valid at the time of your stay.

Pool, Spa & Gym
The Kallima Spa pool, sauna, steam room and gym are open daily 6:00 a.m. - 10:00 p.m. The treatment rooms are opened 10:00 a.m. - 8:00 p.m.

Children's Hours
Monday to Thursday: 9:00 a.m. - 11:00 a.m. and 4:00 p.m. - 6:00 p.m.
Friday to Sunday: 9:00 a.m. - 11:00 a.m. and 7:00 p.m. - 9:00 p.m.


Not Available

Majority of the bedrooms in the hotel have balconies and guests are welcome to smoke in balconies.

Family Children

Children aged 0-5 years eat for free from kids menu with paying adult. Kids aged 6-12 pay £10.00 for children’s menu. Excludes room service.

Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 11:00 am
Early Departure Fee £0.00 Dependant on booking procedure
Late Check-Out Fee £20.00 /hr with prior agreement, if not a late check-out penalty will apply
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Hotel Currency British Pound
Accepted Payment Options
  • American Express
  • MasterCard
  • Maestro / Switch
  • Visa
Service animals allowed Yes
Pets allowed No
Self parking £0.00
Valet parking Not Available
Secured Not Available
Covered Not Available
In/Out Privileges Not Available