It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Family & Children
Children aged 5 years and under will eat for free from the kids menu.
Kids aged between 6 and 12 can eat from the special children’s menu for £11.50.
All kids above 12 years can choose if they want the special children’s menu for £11.50 or the regular All Day Dining Menu at full adult price.
Children under the age of 18 stay for free in the same room as the parents. Please note we do not offer extra beds though some rooms have a sofa bed. If you wish to book a second room for children, this will be at a discounted rate. Please contact the hotel directly for further information.
Please note that Hilton Maidstone is 100% non-smoking. If guests are found to be smoking in the hotel, there will be a minimum of £50 charged to the room. Please ask the Front Desk for locations of our designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||50% fee applies on room rate|
|Late Check-Out Fee||0% £10 per hour charge applies, subject to availability|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Other Pet Services||Hotel welcomes service dogs only|