It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members.
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack and Disability Access and Service Provision Statement for further details.
Our supervision policy requires 1 adult per 2 children in the pool at any time, and over 16 years old in the fitness center. All children under 16 must be supervised at all times by an adult over age 18. Last entry to the pool is 30 minutes prior to the displayed closing time.
100% non-smoking hotel. A charge of up to £250 will be applied for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.
|Check-in / Check-out|
|Check-In Time||3:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Late Check-Out Fee||£0.00 On application|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Maximum Weight||10 kg|
|Other Pet Services||Additional charge applies.|
NCP Great Northern
|Other Parking Information||15% discount available for hotel guests at NCP|