It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members
Hilton Hotels & Resorts are committed to providing equality of service, access and facilities for all our guests. Please see our Hotel Accessibility Pack (PDF) and Disability Access and Service Provision Statement (PDF) for further details.
Parking is available on a first come first served basis. Please note we have a limited number of spaces.
Children 5 and under eat for free from the Children's menu, when accompanied by a full paying adult. Applies to Breakfast and Dinner. Chargeable children's menu available for 6 to 12 years old.
|Check-in / Check-out|
|Check-In Time||4:00 pm|
|Minimum Age to Register||18|
|Check-Out Time||12:00 pm|
|Early Departure Fee||£0.00 Early departure fee may apply determined by rate T&C's and minimum LOS|
|Late Check-Out Fee||£0.00 until 2pm if available, then £10.00 per hour until 5pm|
|Cancellation Policy||Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.|
|Hotel Currency||British Pound|
|Accepted Payment Options||
|Service animals allowed||Yes|
|Other Parking Information||No reservations. More parking at Castle Car Park.|