About the Travel and Tourism Mediator
Per French law “article L.156-1 du Code de la consommation”, as a consumer, a client is allowed to seek free of charge assistance from a consumer mediator in order to solve amicably any possible dispute with the hotel.
The designated mediator for the hotel is:
MTV Médiateur Tourisme Voyages
BP 80 303
75823 PARIS CEDEX 17
www.mtv.travel